Terms & Conditions and Privacy Policy

1. Who we are

This website (thiqa-gcc.com) is operated by Thiqat Al-Jazeera Al-Arabia for Consulting, part of the Thiqat Al-Jazeera Al-Arabia group, based in Riyadh, Kingdom of Saudi Arabia. Our business details and contact information are in the business information table above.

2. Acceptance of the terms

By using this website, submitting a request through it, or contacting us via WhatsApp, email or phone, you confirm that you have read and accepted these terms and the privacy policy. If you do not agree, please do not use the website.

You must be at least 18 years old, or be acting on behalf of a business you are authorized to contract for.

3. Our services

The website provides information about our services, including management and financial consulting, business support services, and operations solutions such as Odoo ERP implementation, development and support.

Information published on the website is for introducing our services and is not a binding offer. Available services may vary with the scope of work and the client’s needs.

Regulated professional services are subject to the licensing and accreditation requirements in force in the Kingdom of Saudi Arabia and are provided only within the authorized scope.

4. Proposals and scope of work

The scope, cost, duration and deliverables of any project are set out in a written proposal or agreement approved by both parties before work begins.

Submitting the contact form or messaging us does not create a contract or any obligation on either party. The initial technical consultation is a session to understand your situation and decide the next step; it is not a technical report or a commitment to any outcome. If any consultation is paid, we will say so before you confirm the booking.

Any change to the scope after approval may affect cost and duration and is agreed in writing.

5. Pricing, tax and payment

Prices and the payment schedule are set in the written proposal for each project, and are in Saudi riyals unless stated otherwise.

Value Added Tax is added as required by the regulations in force in the Kingdom, unless the proposal states that the price includes it.

Government fees and third-party costs (such as licenses, hosting, Odoo subscriptions and messaging channels) are not part of our fees unless stated otherwise, and are borne by the client.

Late payment of amounts due may result in work being paused until payment is made.

6. Cancellation and refunds

You may cancel a service at any time by written notice via email or WhatsApp. Unless the written agreement for your project says otherwise, the following applies:

• Fees for work completed up to the cancellation date remain payable.
• Advance payments for work that has not started or has not been delivered are refunded within a reasonable time, as set out in the agreement.
• Government fees and fees paid to third parties on your behalf are not refundable once paid.
• If you are not satisfied with a service we delivered, contact us first so we can review and address your feedback within the agreed scope of work.

7. Client responsibilities

Providing the access, data and information needed for the work in a timely manner, and ensuring the accuracy of the data and documents provided.

Keeping backups of their systems and data before any change, upgrade or data migration.

Ensuring they own, or are legally entitled to use, the systems and data they ask us to work on.

8. Delivery and timelines

Timelines in proposals are estimates. They depend on how quickly the client responds and provides requirements, and on external parties outside our control (such as government entities and service providers).

We will let you know of any expected delay as soon as possible.

9. Intellectual property

Client data and content belong to the client.

Ownership of delivered work and the rights to use it are set in the written agreement for each project. Where not specified, the general tools, methodologies and know-how we use across projects remain ours.

The content of this website (text, designs and logos) belongs to or is licensed to us and may not be copied or reused without written permission.

10. Confidentiality

We keep the information and data provided by the client confidential and use it only to deliver the agreed service, unless we are required to disclose it by law or by a competent authority.

11. Third-party platforms and trademarks

Odoo, WhatsApp, Google and others are trademarks or products owned by their respective owners, and their licenses and terms are as determined by their owners.

Thiqat Al-Jazeera Al-Arabia is an independent company and is not affiliated with Odoo or any of these parties. Mentioning their names on the website does not imply affiliation or official endorsement.

We are not responsible for outages, limitations or changes made by these platforms that are beyond our control.

12. Limitation of liability

We exercise reasonable professional care in delivering our services, and we do not guarantee specific business or financial results.

To the extent permitted by law, we are not liable for indirect or consequential losses, and our total liability for any service does not exceed the fees paid for it, unless the written agreement states otherwise.

Detailed limits of liability are set out in the written agreement for each project.

13. Complaints and dispute resolution

We welcome your feedback and complaints by email or WhatsApp, and aim to resolve them amicably as soon as possible.

If an amicable settlement is not possible, the dispute is referred to the competent authorities in the Kingdom of Saudi Arabia.

14. Governing law

These terms, and any dispute arising from them, are governed by the laws of the Kingdom of Saudi Arabia.

15. Changes to these terms

We may update these terms from time to time and will publish the updated version on this page with its update date. Continuing to use the website after publication means you accept the updated version.

1. Who we are

The party responsible for processing your personal data through this website is Thiqat Al-Jazeera Al-Arabia for Consulting, Riyadh, Kingdom of Saudi Arabia. Our contact details are at the bottom of this page and in the business information table.

2. Data we collect

We collect different types of data depending on how you interact with us:

• Data you provide: your name, mobile number, email address, company name, request details, and any content you send us via the form, WhatsApp or email.
• Technical data collected automatically: IP address, device and browser type, pages visited and time spent, the source you came from (such as UTM campaign parameters and the Google Ads click ID), and approximate location.
• Cookie data and similar identifiers, as described in the cookies section.

3. How we use your data

We use your data to:

• Respond to your request and contact you to schedule a consultation and deliver the service.
• Prepare proposals, deliver agreed services and issue invoices.
• Improve the website and user experience, and measure the performance of our pages.
• Measure the effectiveness of our advertising campaigns and show you more relevant ads.
• Comply with laws and legal requirements and protect our rights.

4. Cookies, analytics and advertising

The website may use cookies and similar tags from third parties, including Google Analytics and Google Ads (conversion tracking and remarketing).

Google and its partners use cookies to show ads based on your previous visits to our website and other websites, and to measure ad results.

You can control or turn this off through: Google Ads Settings (adssettings.google.com), the Google Analytics opt-out browser add-on (tools.google.com/dlpage/gaoptout), or your browser settings to delete or block cookies. Blocking cookies may affect how some parts of the website work.

To learn how Google uses your data, see Google’s Privacy Policy (policies.google.com/privacy).

5. Contacting us via WhatsApp

When you contact us on WhatsApp, the conversation is subject to WhatsApp’s privacy policy and terms, in addition to this policy for the conversation data we keep in order to serve you. We do not send you marketing messages on WhatsApp unless you have contacted us or consented.

6. Sharing your data

We do not sell your personal data. We share it only with:

• Service providers who help us run the website and contact you (such as hosting, email, customer management systems, analytics and advertising tools, and messaging channels), bound to protect the data.
• Government or judicial authorities where we are required to by law.
• Delivery partners within our group when needed to provide a service you requested, and only to the extent necessary.

7. Transfers outside the Kingdom

Some data may be processed on servers or systems outside the Kingdom of Saudi Arabia (such as Google services). When this happens, we aim to ensure the transfer follows the controls set by the Personal Data Protection Law in the Kingdom.

8. How long we keep data

We keep your data for as long as needed for the purposes above and for legal and accounting obligations, then delete it or make it anonymous.

9. Data security

We apply reasonable organizational and technical measures to protect your data from unauthorized access, loss or alteration. However, no method of electronic transmission or storage is 100% secure.

10. Your rights

Under the Personal Data Protection Law of the Kingdom of Saudi Arabia, you have the right to:

• Be informed about how your data is collected and used.
• Request access to your data or a copy of it.
• Request correction or updating of your data.
• Request destruction of your data when it is no longer needed or you have withdrawn consent.
• Withdraw your consent at any time, without affecting processing carried out before withdrawal.
• Object to receiving marketing messages.

11. How to exercise your rights

Email us at the address shown at the bottom of this page, describing your request. We may ask for proof of identity before acting on it, and we respond within the legal timeframes. You also have the right to file a complaint with the competent data protection authority in the Kingdom.

12. Marketing messages

We send marketing messages only after your consent or prior contact with us, and you can stop them at any time by replying to the message or contacting us.

13. Children’s privacy

The website and our services are intended for individuals and businesses aged 18 and over, and we do not knowingly collect data from children. If you learn that a child has sent us data, contact us and we will delete it.

14. Links to other sites

The website may contain links to third-party websites or services, and we are not responsible for their privacy practices. We recommend reviewing their policies.

15. Updates to this policy

We may update this policy from time to time, and the last update date appears at the top of the page. We recommend reviewing it periodically.